BHCP has toll free telephone lines for access to services for members and providers. Utilization Management services are available 8 am to 5 pm each business day. The clinical case managers are on-call 24 hours a day for urgent member/provider calls.

When a member calls the 800 number they reach a call center representative who assists them with collecting the demographic information.  All requests for pre-certification of inpatient, partial hospital programs, intensive outpatient programs are handled by the clinical case managers. Any requests for medication management services or any member who has specific questions are also handled by the clinical case managers directly.

Please click the following link for mental health and substance abuse resources for your members:  Mental Health and Substance Abuse Resources for Members.docx